Policies


Accessibility For Ontarians
With Disabilities Act

Policy

Canadian Flight Academy|Toronto Airways Inc. has a commitment to support access to services and events at our flight training facility by persons with disabilities. To honour obligations set by the Accessibility for Ontarians with Disabilities Act (AODA), CFA|TAI will strive to undertake reasonable efforts to provide goods or services in a way that respects the dignity and independence of persons with disabilities.
CFA|TAI will ensure that customer service training is provided to staff and volunteers who interact with the public and that procedures regarding use of assistive devices, service animals, notice of temporary disruption of services, and what to do if a person is having difficulty accessing CFA|TAI goods or services, is communicated to the public.

Feedback

Accessibility Services is currently reviewing our operations, services, supports and resources.
Your input and feedback are very important as we look to improve the services and resources available to visitors at CFA|TAI. All feedback will be summarized and kept in confidence, and only used to inform how we can improve our office.
Please contact us at hello@torontoairways.com, with your comments.

How to Send Feedback

If you have concerns or suggestions about AODA compliance at Canadian Flight Academy|Toronto Airways Inc.– Please contact us directly to express your concern. We will do our best to respond to you and address your concern in 5 – 7 days time.
By telephone: 905-404-9252
By email: hello@torontoairways.com
By Canada Post: 1250 Airport Blvd, Oshawa, Ontario, L1J-8P5

What is the AODA?

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) became law on June 13, 2005. Under this landmark legislation, the government of Ontario has developed mandatory accessibility standards that identifies, removes, and prevents barriers for people with disabilities.

What does it mean to be a AODA compliant organization?

When we think of disabilities, we tend to think of people in wheelchairs and physical disabilities – disabilities that are visible and apparent. But disabilities can also be non-visible. We can’t always tell who has a disability. The broad range of disabilities also includes vision disabilities, deafness or being hard of hearing, intellectual or developmental, learning, and mental health disabilities.
The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) uses the same definition of "disability" as the Ontario Human Rights Code, which includes both visible and non-visible disabilities. Disability impacts the lives of many Ontarians, and the numbers of people with disabilities is increasing.
Today, 15.5% of Ontario's population has a disability and this number will continue to grow as the population ages. Improving accessibility is the right thing to do. It's also the smart thing to do. According to the Royal Bank of Canada, people with disabilities have an estimated spending power of about $25 billion annually across Canada.
People with disabilities also represent a large pool of untapped employment potential. When we make Ontario accessible to people with disabilities everyone benefits.
People with disabilities also represent a large pool of untapped employment potential. When we make Ontario accessible to people with disabilities everyone benefits.

Sexual Violence & Harassment

Policy Application

This policy applies to all Students, and Staff of Canadian Flight Academy|Toronto Airways Inc.

The Scope

The policy applies to complaints of sexual violence and harassment that have occurred at the flight school, or at one of our events and involve our Students or Staff.

Purpose & Intent

All of Canadian Flight Academy|Toronto Airways Inc. Students, and Staff have a right to an environment free of sexual violence, or harassment. This document sets out’s policy on sexual violence, and harassment, and defines the prohibited behaviors, and outlines our investigative processes.
To that end we will provide a copy of the policy to all Students, and Staff, and educate them together with management and employees about this policy and how to identify situations that involve, or could progress into sexual violence, harassment, against Students, or Staff and how to reduce it.
Where a complaint has been made, under this policy, of sexual violence, or harassment all reasonable steps to investigate it, will be done including as follows:
  • providing at school location, investigation procedures to students or staff for sexual violence, or harassment complaints;
  • responding promptly to any complaint and providing reasonable updates to the complainant and the respondents about the status of the investigation;
  • assisting students or staff who have experienced sexual violence, or harassment in obtaining counselling and medical care;
  • provide students or staff who have experienced sexual violence, or harassment with appropriate academic and other accommodation;
  • provide students, or staff who have experienced sexual violence with information reporting options as set out in Appendix 1.

Policy Objectives

Canadian Flight Academy|Toronto Airways Inc. is committed to providing Students, and Staff with an educational, and work environment free from sexual violence and treating those who report incidents of sexual violence with dignity and respect.

Reporting and Responding to Sexual Violence

Students and staff of CFA|TAI will take all reasonable steps to prevent sexual violence involving students, and staff at the school, or at an event by reporting immediately to the COO if a student or staff has been subject to, or they have witnessed or have knowledge of sexual violence involving students, or have reason to believe that sexual violence has occurred or may occur which involves a student.
A complainant seeking accommodation should contact the COO during normal business hours. 24 hour support resources throughout Ontario are listed in Appendix 1.
The COO recognizes the right of the complainant to determine how her or his complaint will be dealt with. However, in certain circumstances, the COO may be required by law or internal policies to initiate an internal investigation and/or inform police without the complainant’s consent, if believed the safety of members on property or broader community are at risk.
Once COO has received a report of sexual violence, appropriate support and other resources will be offered to the person who has experienced sexual violence, as well as to any person or group against whom an allegation of sexual violence is made.

Definition of Sexual Violence

"Sexual violence" means any sexual act or act targeting a person's sexuality, gender identity or gender expression, whether the act is physical or psychological in nature, that is committed, threatened or attempted against a person without the person’s consent, and includes sexual assault, sexual harassment, stalking, indecent exposure, voyeurism and sexual exploitation.
COO
Dave Lorbetskie
Canadian Flight Academy|Toronto Airways Inc.
1250 Airport Blvd, Oshawa, Ontario, L1J-8P5
905-404-9252, Ext 402
dlorbetskie@torontoairways.com

Investigative Reports of Sexual Violence

A complaint of sexual violence may be filed under this policy, by any student, or staff, to the COO in writing. A complainant may ask another person to be present during the investigation.
Upon a complaint of alleged sexual violence being made the COO will initiate an investigation, including as follows:
  • determine whether the incident should be refered immediately to the police;
  • determine what interim measures, if any, need to be taken during the investigation;
  • meet with the complainant to determine the date and time of the incident, the persons involved, the names of any person who witnessed the incident and a complete description of what occurred;
  • interview the complainant, any person involved in the incident and any identified witnesses;
  • interview any other person who may have knowledge of incidents related to the complaint or any other similar incidents;
  • inform the respondent of the complaint, providing details of the allegations and giving the respondent an opportunity to respond to those allegations;
  • provide reasonable updates to the complainant and the respondents about the status of the investigation;
  • Determine what disciplinary action, if any, should be taken.

Disciplinary Measures

If it is determined by COO that a student or staff has been involved in sexual violence, immediate disciplinary or corrective action will be taken up to and including termination of employment of instructors or staff or expulsion of a student.
In cases where criminal proceedings are initiated, the company will assist police agencies, lawyers, insurance companies, and courts to the fullest extent.
Where criminal and/or civil proceedings are commenced in respect of allegations of sexual violence appropriate authorities may conduct their own independent investigation and make its own determination in accordance with its own policies and procedures.

Confidentiality

Confidentiality is an important principal in creating an environment where those who have experienced sexual violence feel safe to disclose and seek support and accommodation. The privacy and confidentiality of all members involved in any complaint, will be protected to the extent possible, but may be precluded where, an individual may be at risk of self-harm or harming another, reporting is required by law or there is an obligation to investigate.

Making False Statements

It is a violation of this policy for anyone to knowingly make a false complaint of sexual violence or to provide false information about a complaint. Individuals who violate this policy are subject to disciplinary and/or corrective action, up to and including termination of employment or expulsion of a student.

Reprisal

It is a violation of this policy to retaliate or threaten to retaliate against a complainant who has brought forward a complaint of sexual violence, provided information related to a complaint, or otherwise been involved in the complaint investigation process.

Review

This policy will be reviewed every three years and shall ensure that student, and staff input is considered, in accordance with any regulations, every time the policy is renewed or amended.

Maintenance of Statistics

Review

Collection of Student Data

CFA|TAI will maintain annual statistics, without identifying information, on disclosed and reported incidents of sexual violence on campus in accordance with the Act and provincial regulations.

Resources

Canadian Flight Academy|Toronto Airways Inc. shall collect and be prepared to provide upon request by the Superintendent of such data and information as required according to Subsection 32.3(8), (9) and (10) of Schedule 5 of the s Act, 2005 as amended.
Assaulted Women's Helpline – English
Toll Free: 1-866-863-511
#safe (#7233) on Bell, Rogers, Fido or Telus Mobile
TTY: 416-364-8762
www.awhl.org

Fem'aide – French
Toll Free: 1-877-336-2433
ATS: 1-866-860-7082
www.femaide.ca

Lakeridge Health
24 hour crisis line:
Office: 905-576-8711, Ext 3286, On call nurse
Emergency: 911

Distress Centre Durham
24 hours: 905-430-2522 or 1-800-452-0688
www.distresscentredurham.com

Durham Rape Crisis Centre
Crisis: 905-668-9200
Office: 905-444-9672
www.drcc.ca

Program Fees

Important Note

Due to numerous factors outside the control of Toronto Airways Inc. such as weather, airport traffic, student’s learning abilities, etc… it is impossible to provide a student with a definite program cost. Therefore, all program costs and fees are approximations. Aircraft and instructor rates may vary and are subject to change without notice. If at any time the student is unsatisfied with our training service or pricing they should notify us immediately. If we are unable to satisfy the student’s needs at that time then they can elect to complete their training at another flight training facility.
  • Students will be charged the posted board rate for the aircraft type and instructor type applicable to their selected training plus applicable taxes. Rates indicated in Schedule A at the time of the contract are current at the time of signing but may increase by up to 100%. The rates for the program can be increased without notice. All current rates can be viewed on this website.

Additional Fees:

  • Students who place money on account will be charged a 1% annual surcharge on the highest monthly balance during the year. Students are encouraged not to place funds on account for vocational programs.
  • Students will be charged for landing fees that they incur during the course of their training. Students are encouraged to pay for their own landing fees at the time of landing at the applicable airfield. Landing fees paid after the fact will be assessed an administrative surcharge fee of $15 per landing.
  • Students are required to arrive at the school at least 30 minutes before all flight lessons. This will ensure all necessary preparations for the lesson are complete and the student is well prepared. In the event the student fails to arrive with sufficient time to complete all required flight preparation the lesson will be cancelled and a cancellation fee will be charged to the student’s credit card. This fee will be calculated at the applicable dual or solo aircraft board rate multiplied by the number of hours the aircraft was booked.
  • If the student wishes to take the insurance deductible a fee of $10 per flight hour will be added to the training costs.
  • Students are expected to supply their own headsets during the course of training. If the student does not have a headset and is unwilling to purchase one, they may rent one at a cost of $5.00 per flight hour.
  • When the student takes the aircraft on cross country flights during the course of their training, the aircraft will be rented to them at the dry rate (Without Fuel). The student is responsible for all fuel costs during these training exercises. It is the student’s responsibility to ensure they take the aircraft with full tanks, pay for the fuel they need at other airports of landing and pay to fill the aircraft fuel tanks upon their return.
  • The course costs listed below do not include the costs for licencing, written exams at Transport Canada, Flight test fees or optional books and supplies that the students may wish to purchase.
The approximate cost of the Commercial Pilot Program at the time of enrolment is as follows:
Image
The approximate cost of the Commercial Pilot Program at the time of enrolment is as follows:
Image

Note

The above course costs are based upon the training being completed in the aircraft indicated. If the student is unable to fly the aircraft type indicated due to weight and balance considerations then the appropriate hourly charge for the other aircraft will apply.

Optional Fees:

  • Landing Fees | $25-$100 per landing | Variable fee established by Airport
  • Landing Fee Surcharge | $15 per landing | Toronto Airways Inc.
  • No Show Fee | $265 per hour booked | Toronto Airways Inc.
  • Aviation Medical | $300 | Fee charged by Approved Medical Examiner
  • Medical Processing | $55 | Transport Canada
  • Licencing Fee | $85 | Transport Canada
  • Written Exam Fee | $105 | Transport Canada
  • Headset | $500 | Pilot Supplies Store
  • Flight Test Fees | $300 | Transport Canada or their delegate
  • Headset Rental | $5 per hour | Toronto Airways Inc.
  • Insurance Deductible Waiver $10 per hour Toronto Airways Inc.
  • Course Materials (Maps etc) | $300+ | Pilot Supplies Store
  • Annual Account Surcharge | 1% of highest balance | Toronto Airways Inc.
  • Category 1 Aviation Medical | $190+ (annually) | Approved Aviation Medical Examiner
  • Avgas (on cross country flights) | $1.75-$2.50 per litre | Aviation Fuel Retailers

Payment Policy

Fees for training are due and payable upon presentation of an invoice. Invoices shall be prepared “as you fly”. The flight training provider reserves the right to cancel this Student Training Contract if the undersigned student does not attend classes during the first 14 days of the program.
  1. The Student authorizes Toronto Airways Inc.to submit for payment credit card vouchers if a credit card has been presented as a means of deposit or security at the time the aircraft was rented, including if any third party to whom a billing was directed refuses to make payment.
  2. Liability and Indemnity:
    • The liability of Toronto Airways Inc. and its servants, agents, officers, and employees for damages arising from the death or personal injury to the Student, including all passengers, howsoever arising, SHALL NOT exceed the applicable liability insurance coverage of Toronto Airways Inc. o/a Canadian Flight Academy, or its servants, agents, officers or employees.
    • The Student shall indemnify and hold harmless Toronto Airways Inc. and its servants, agents, officers, and employees from all actions, causes of action, suits, claims or demands for damages or claims for contribution and indemnity which may be made or brought for any amount in excess of the applicable Toronto Airways Inc. insurance coverage:
      • Arising from the use, operation or possession of the aircraft by the Student or anyone using, operating or in possession of the aircraft with the consent of Toronto Airways Inc. and the Student, or
      • Arising from the use, operation or possession of the aircraft during the rental period as outlined on the daily flight sheet, or
      • Arising from any occurrence involving the said aircraft during the rental period herein, whether or not such actions, causes of actions, claims, demands, suits or claims for contribution and indemnity arise as a result of the negligence of Toronto Airways Inc. , its servants, agents, officers or employees.
  3. The Student acknowledges that this rental agreement does not provide “personal accident” or “life insurance” for the Student.
  4. Liability and Indemnity:
    The Student agrees that the said aircraft SHALL NOT be operated:
    • By any person other than the Student signing this agreement or such other persons authorized in writing by Toronto Airways Inc. o/a Canadian Flight Academy
    • For hire, reward or compensation, either expressed or implied, without the written consent of Toronto Airways Inc. o/a Canadian Flight Academy
    • In violation of any law or regulation governing the operation of the aircraft, under any condition in which the aircraft would be considered not airworthy or in any configuration out of balance or overweight with respect to the aircraft’s current weight and balance report
    • In any race, speed contest or air show or other aviation event
    • To tow banners or other aircraft without Toronto Airways Inc. consent
    • Under the influence of narcotics or intoxicants
    • For any illegal purpose
    • To or from any unlicensed airport or aerodrome without the written consent of Toronto Airways Inc., unless in the case of an emergency landing
    • Shall not operate a land aircraft over water, except for take-off or landing, beyond a point where the aircraft could reach shore in the event of an engine failure.
    • Outside Canada or the United States without written authorization by Toronto Airways Inc. unless in the case of an emergency landing
    • In violation of any of the terms and conditions hereof.
  5. Return of Aircraft
    • The Student agrees to return the said aircraft to the Oshawa Municipal Airport within the time period of the rental reservation except if in the Student’s judgment safety would be compromised or unless Toronto Airways Inc. has agreed in writing to an extended rental prior to departure. It is further agreed that the Student will return the said aircraft in the same condition, normal wear and tear excepted
    • In the event the aircraft requires repairs, the Student agrees to forthwith notify Toronto Airways Inc. and all such purchases shall be authorized by Toronto Airways Inc. prior to the Student entering into an agreement to repair the said aircraft
    • Toronto Airways Inc. shall have the right to seize the aircraft, with or without legal process and with or without notice to the Student, at any time or place and Toronto Airways Inc. shall not be liable to the Student for any damages howsoever arising and
    • Toronto Airways Inc. will not be responsible for any costs incurred by the Student arising from the late return of the aircraft for any reason whatsoever.
  6. The Student hereby agrees to pay Toronto Airways Inc. on Demand:
    • A deposit in an amount determined by Toronto Airways Inc.at commencement of the rental, refundable in full to the Student at the rental’s conclusion, less charges and costs arising from the rental
    • Landing fees, parking fees or other charges incurred by the Student during the rental of the aircraft:
    • Costs to repair, replace or refurbish the aircraft stemming from the misuse by or negligence of the Student:
    • The insurance deductible fee in the event of an accident or incident regardless of cause
    • All costs associated with the retrieval of said aircraft should such retrieval be deemed necessary by whatever means by Toronto Airways Inc.
    • Any and all charges not previously authorized by Toronto Airways Inc. arising from the Student’s use of the aircraft including lawyer’s fees, disbursements, expert fees and court costs
    • Any interest charges arising from the Student not paying the account as agreed
    • The Student agrees to pay Toronto Airways Inc. all accounts for the rental of the said aircraft, including any and all charges payable pursuant to the terms of this agreement, the Student further agrees to pay all collection costs incurred by Toronto Airways Inc. including all collection agency fees, legal costs, court costs and banking charges related thereto.
  7. Deductible Waiver
    The Student must choose to decline the insurance deductible waiver by initialing on the daily flight sheet. If accepted, the Student agrees to pay the sum of $10.00 per flight hour and in consideration thereof, Toronto Airways Inc. agrees to waive the Student's liability for the insurance deductible fees in the event of any damage to the aircraft while under the care, custody and control of the student provided the student is not in breach of any of the terms of this agreement.
  8. On-Time Behaviour - In aviation, timeliness is of the utmost importance in maintaining customer satisfaction and a professional image. Students are required to arrive at the school at least 30 minutes before all flight lessons. This will ensure all necessary preparations for the lesson are complete and the student is well prepared. In the event the student fails to arrive with sufficient time to complete all required flight preparation the lesson will be cancelled and a cancellation fee will be charged to the student’s credit card. This fee will be calculated at the applicable dual or solo aircraft board rate multiplied by the number of hours the aircraft was booked.

Fee Refund Policy

As Prescribed under section 25 to 33 of Ontario Regulation 415/06
Visit Ontario.ca for Current Details

Student Complaint Procedure

The Student Complaint Procedure is intended to assist students who may have a complaint. This procedure applies to all students enrolled in the Commercial Pilot Licence (CPL), Flight Instructor Rating Program or Integrated Airline Transport Pilot Licence Program (IATPL). Complaints against an employee by a student in regard to the application of school policies, procedures, rules and regulations, can be made without initiating the formal Student Complaint Procedure. It is generally beneficial for students to discuss any problem with school personnel prior to filing a formal complaint. Students should not hesitate to contact management or the Chief Flight Instructor.
Complaints against an employee by a student in regard to the application of school policies, procedures, rules and regulations, can be made without initiating the formal Student Complaint Procedure.
It is generally beneficial for students to discuss any problem with school personnel prior to filing a formal complaint. Students should not hesitate to contact management or the Chief Flight Instructor.

General Guidelines

Students filing a complaint may be accompanied by an advisor or representative of their choice at the student’s expense at any level of the procedure.
Revisions to the deadlines for filing a complaint or providing a written response may be made due to extenuating circumstances such as exams, flight tests, vacation or illnesses. If the deadlines are changed by either party, the supervisor will inform the student of the receipt of the complaint and give an estimated date for the response in writing.
All student complaints, including a copy of the complaint, any submissions filed and a copy of the decision will be kept on file by the Flight School for three (3) years from the date of the decision relating to the complaint. Copies of the Campus Administrator’s decision will be sent to the appropriate employees at Level 1 and Level 2.
Designated individuals at Toronto Airways Inc. who are authorized to make decisions with respect to Level 2 and Level 3 written complaints are;
  • Level 2 - Andrew Leslie - Chief Flight Instructor
    905-404-9252 or andrew.leslie@torontoairways.com

  • Level 2 - Dave Lorbetskie - Chief Operations Officer
    905-404-9252 or dlorbetskie@torontoairways.com

  • Level 3 - John Davis - President
    905-404-9252 or john.davis@torontoairways.com
Level 1 - Verbal resolution with the employee
  • A complaint should be raised as soon as possible within ten (5) business days following an event that has created grounds for a complaint to be made. Students should attempt to gather all relevant information prior to contacting the employee involved. All attempts should be made to resolve the complaint informally.
  • Should the student and employee be unable to achieve a resolution, the student will then advise the employee that they are submitting a written complaint. The employee will then provide the student with a Student Complaint Form.
Level 2 - Written complaint to the Supervisor
  • After having completed Level 1 and received a Student Complaint Form, the student is expected to complete the Student Complaint Form describing the issue in as much detail as possible. The student should also attach any supporting documentation to be submitted with the written complaint. Students shall keep a copy of the complaint and supporting documentation.
  • Once completed, the student will have ten (5) business days to submit the completed Student Complaint Form to the employee’s supervisor (Chief Flight Instructor). The student or the person accompanying the student may make oral submissions about the complaint. Upon receipt of the written complaint, the supervisor will have ten (10) business days to respond in writing, including the reasons for the student, to the student.
Level 3 - Appeal to the Campus Administrator
  • Should a student not be satisfied with the written response from the employee’s supervisor, he or she may appeal to the Campus Administrator (Vice President of Flight Operations). An appeal must be made in writing within ten (5) business days of having received the response from Level 2. The student will be required to forward all correspondence and relevant documentation from Level 1 and Level 2 along with a cover letter to the Campus Administrator.
  • The Campus Administrator will discuss the complaint with all concerned parties and adjudicate the matter within ten (10) business days after having received all correspondence. The Campus Administrator will then provide the student with the final decision outlining the reasons as to what the decision was based on. This decision will be final.
Level 4 - Appeal to the Ministry of Training, Colleges and Universities
  • Should a student not be satisfied with the final decision made by the school, they may proceed with a formal complaint to the Superintendent of Private Career Colleges.
  • The student complaint form can be found at http://www.edu.gov.on.ca/eng/general/priv_programs.html#filing

Expulsion Policy

Toronto Airways Inc. has instituted a Student Procedures Manual which outlines operating policies and procedures that are applicable to students while attending training at the school. The policies and procedures contained in the Student Procedures Manual exist to provide students with a set of guidelines. Toronto Airways Inc. expects all students to respect school policies and follow procedures while they are attending ground school classes or involved in flight training activities.
Failing to adhere to policies and procedures are categorized into:
  • Minor infractions, and
  • Major infractions
Failure to adhere to these policies and procedures on a continual basis will result in actions by the school that may lead to a student being expulsed from the program.

Expulsion for Minor Infractions

Minor infractions are actions that in themselves do not affect the safety of flight but disrupt day-to-day operations or conflict with school policy. Continuous minor infractions may affect a student’s ability to complete the program on schedule or may cause disruption to the entire program.
Therefore, the school will keep a record of minor infractions for each student. The school will provide students with the opportunity to correct their actions in order to remain in the program.
The following expulsion procedure will be exercised in the event of continuous minor infractions.
  • Step 1 - Verbal warning by the student’s instructor
  • Step 2 - Written warning by the CFI that will be placed on the student’s file
  • Step 3 - Meeting with the CFI and/or Vice President of Flight Operations and a second written letter placed on the student’s file indicating that this meeting has occurred*
* At this meeting, the student’s performance will be reviewed and if it is determined that the student has a valid reason for his/her actions they will be offered the opportunity to avoid expulsion by remaining free of infractions for a one (1) month period commencing on the day of the meeting.
After one (1) month of remaining free of infractions, the student’s record will be cleared.
Should the student not have a valid reason, should he/she not accept this option or should he/she not remain free of infractions for a one (1) month period, the school will have no choice but to proceed to Step 4.
  • Step 4 - Expulsion

Expulsion for Major Infractions

A major infraction can be defined as dangerous behavior and/or actions that adversely affect flight safety.
Dangerous behavior has no place in an industry that demands vigilance and professionalism. The flight training school has a no tolerance policy towards dangerous unsafe behavior.
The school defines dangerous behavior as being any action that may;
  • Lead to injury or death of an individual
  • Cause damage to aircraft and/or equipment and or facilities
  • Have a negative impact on the flight schools reputation for safety
  • Be in contravention of the Canadian Aviation Regulations
Any student witnessed displaying dangerous or unsafe behavior will be immediately expelled from the program. Students expelled for dangerous or unsafe behavior will not be permitted to appeal this decision.
Many actions that adversely affect flight safety can also be categorized as dangerous behavior. An example of some offences are listed below. Note that this is a partial list only and other offences may also be subject to this policy.
  1. Violation of any Canadian Aviation Regulations that have a direct impact on flight safety, regardless of whether or not Transport Canada has taken official action
  2. Flying under the influence of alcohol and/or drugs
  3. Deliberate disregard for the aircraft limitations as set out by the manufacturer
  4. Aerobatic flight in school aircraft
  5. Negligent low flying other than that for the purpose of flight training
  6. Unauthorized formation flight in school aircraft
  7. Handling of aircraft that may endanger persons or property on the ground or in the air
  8. Fuel exhaustion
  9. Not reporting aircraft damage, accidental or otherwise
  10. Landing at other than licenced or registered aerodromes, except for emergency or precautionary reasons
A major infraction will result in immediate expulsion from the program. Students will not be permitted to appeal this decision.
Negligent use of school aircraft or equipment will not be tolerated and will result in immediate expulsion.
Students who are expelled from Toronto Airways Inc. will be notified in writing (Email is included as a form of written notification).
Toronto Airways Inc.is committed to protecting the privacy of customers. Below are details of how we manage your personal information.
* For International Students Toronto Airways Inc. will notify Canada Border Services that the student is no longer in attendance at our facility or if their attendance is below what is expected for the course.

Personal Information Protection and Electronic Document Act Statement
& Private Career Colleges Act

Toronto Airways Inc. collects copies of any transaction you make with us. This includes invoices, course reports, copying pilot licenses, license applications, medical certificates, flight sheets, or any other document required by us to conduct business and training. We do this to ensure only qualified people are gaining access to aircraft and that your training is properly documented. We also keep a credit card number to secure payment for after-hours flying or overdue accounts. These documents are kept in a secure area, accessible only by authorized staff members. Electronic documents are password protected. Information may be disclosed to our staff, bank, credit reporting agencies, Transport Canada, law enforcement agencies, or others identified by the PIPEDA. Due to legal requirements imposed by Transport Canada, these documents are not destroyed. Toronto Airways Inc.is also required under the Private Career Colleges Act, 2005 to keep your student file for three years from the date you leave the school. The student file includes:
Notwithstanding the above policies Toronto Airways Inc. reserves the right to expel a student at any time at the sole discretion of the Chief Flight Instructor or Vice President of Flight Operations.
The President of Toronto Airways is responsible for our protection program. He will review this program annually.
  1. Full name, sex, date of birth, residential address while enrolled, permanent address, phone numbers at the residential and the permanent address, and any cell phone number or e-mail address.
  2. A record of the results of any academic evaluations of the student by the college.
  3. A copy of the signed contract between the college and the student.
  4. A copy of evidence verifying that student has met the admission requirements in accordance with subsections 19 (3), (4) and (5) and any other admission requirements established by the college.
  5. If the student has withdrawn or been expelled from a program, copies of the withdrawal or expulsion letter, any refund calculation and any refund cheque.
  6. A copy of all receipts issued to the student for the payment of fees as required under subsection 44 (7).
Information involving aviation safety may be shared with anyone having an interest. This may include informing other parties such as flight schools, Transport Canada, Civil Aviation Medicine or airport authorities. Examples of reasons may include medical problems if you refuse to report them or security concerns. We may share your training record, progress or other concerns with the above parties as well. We do this to ensure aviation safety as well as to ensure that the quality and integrity of flight training are maintained.
Concerns about your information may be discussed with the President of Toronto Airways.
You can make an inquiry to see your file at any time and correct any erroneous information. You are not required to provide requested information if you do not wish to fly with Toronto Airways Inc. o/a Canadian Flight Academy. Once a flight is completed, we keep the collected records as required by Transport Canada.

Statement of Students’ Rights and Responsibilities

Visit gov.on.ca for Current Rights and Responsibilities